For online stores and small operations
Email for your online store, in your voice
ReciteMail drafts every customer and supplier reply the way you would write it, in seconds, privately on your own machine. Answer buyers warmly, chase suppliers firmly, without living in your inbox or wiring anything to your store.
The daily loop
One inbox, two very different jobs
An online store's inbox runs in two directions at once. Customers need warm, quick answers. Suppliers need firm, clear chasing. ReciteMail keeps each reply in the right voice for the right side of the conversation.
The customer side
Where is my order, can I change the address, the box arrived dented. These need a calm, human reply fast, before a worried buyer opens a dispute or leaves a review. ReciteMail turns the message, a screenshot or a spoken note into a warm draft in seconds.
The supplier side
Chasing a late dispatch, asking for a tracking number, querying a wrong shipment or a restock date. These need to be firm and clear without burning the relationship. ReciteMail drafts the follow-up that gets a reply, in a tone you would actually use.
How it fits
How does it fit into your working day?
You work from whatever is already on your screen. Snip an order from your store dashboard or a courier page, dictate the update out loud or paste the email in. A finished reply appears in seconds, in your voice, ready for you to send.
Snip it from any window
Snap an order screenshot straight from your store dashboard, a courier tracking page or a supplier portal. No copy and paste between six tabs.
Or say it out loud
Dictate the gist, like "tell them it ships Friday and apologise for the delay" and get a structured reply back. Great when your hands are busy packing.
Read it, then send it
A polished draft appears with your signature ready. You read it, change a word if you like, then paste it into your own email and press send yourself.
What other tools miss
The supplier side most tools ignore
Most store tools help you answer customers and stop there. The reply that actually protects the sale is often the other way, chasing a supplier for a dispatch date or a tracking number so you can keep the buyer calm. ReciteMail is built for both sides, which is exactly the pairing the connected helpdesks leave out.
Firm without the friction
A chasing email that is clear about the deadline and still keeps a good supplier on side. You set the pressure, it finds the words.
One thread, both audiences
Update the customer and chase the supplier about the same order, each in the right tone, without switching how you think between them.
The supplier is never named to a buyer
A built-in guardrail keeps your supplier out of any reply that goes to a customer. Your sourcing stays your business.
Solo or a small team
Running a small team?
This works solo or with a small team sharing the inbox. Shared templates keep one house voice. The newest assistant sounds like the founder and every reply reads like your business.
One account covers one person on two computers. Three or more people is a Teams plan on one invoice.
Supplier is shorthand as well. The same drafting covers couriers, freight, wholesale buyers, clients and teammates.
Private by design
Does it connect to my store?
No. That is deliberate. ReciteMail never plugs into your store, your inbox or your courier. There is nothing to authorise, nothing to leak and nothing that can send on its own. Your mail stays in an encrypted database on your own machine.
Import only
You bring in the messages you choose, file by file. There is no bulk upload of your inbox because there is no inbox connection.
Stored locally, encrypted
Everything you import lives in an encrypted database on your computer. It is never stored on our servers and never used to train models.
A person presses send
ReciteMail writes a draft and stops. You read it, edit it and send it from your own email. Nothing reaches a customer or supplier unread.
Honest comparison
How is this different from a helpdesk?
A helpdesk connects to your store and routes tickets, which is a big system built for a big support team. ReciteMail is a private drafting tool for the operator or small team writing both sides themselves. Here is the honest comparison, including where a helpdesk is the better choice.
| For your store's inbox | A helpdesk | A chat tab | ReciteMail |
|---|---|---|---|
| Connects to your store | Yes, deeply | No | No, by design |
| Customer replies | Macros and auto-replies | Copy and paste | In your voice, warm |
| Supplier chasing | Not really its job | Manual each time | Firm, built in |
| Sounds like you | Canned macros | Described each time | Learned from your sent mail |
| Where your mail lives | The vendor's cloud | Chat history online | Encrypted on your PC |
| Can it send on its own | Yes, if set up to | No | Never, you press send |
| Setup | Connect store, configure flows | None | Install and import a few emails |
| Best when | High ticket volume, many agents | The odd hard email | One operator or small team, both sides |
When a helpdesk is the better choice. If you have a large support team fielding hundreds of tickets a day and you want shared queues, live chat and deep store integration, a dedicated helpdesk is the right tool. ReciteMail is not trying to replace it. ReciteMail is for the business where one person or a handful writes the replies and wants each one to sound like them.
Questions
Common questions
Does ReciteMail connect to my store or my inbox?
No. It never connects to your store, your inbox or your courier. You bring in only the messages you choose. It drafts a reply in your voice. You paste it into your own email and press send yourself. Nothing can send on its own.
Does it work with Shopify, Etsy, Amazon or eBay?
Yes, alongside all of them. ReciteMail never plugs into a platform. You snip the order from any dashboard or paste the email in. The draft comes back in your voice and you send it from your own inbox. There is no integration to set up or break.
What if I write to couriers, clients or partners, not just suppliers?
Supplier is shorthand for the business side of your inbox. The app's contacts cover manufacturers, couriers, freight, wholesale buyers, clients and teammates. Each one gets the right tone. Customer stays customer.
How long does it take to set up?
About five minutes. Download it, sign in and import a handful of emails you have already sent so it learns your voice. There is nothing to configure and no key to manage. The first draft usually happens in the same sitting.
How much does it cost?
€29.99 a month or €299 a year, which works out to two months free. Every plan starts with a 7 day free trial and no credit card. Teams of three or more get volume pricing on one invoice. Full details are on the pricing section.
Can I use it on my laptop and my desktop?
Yes. One account works on two computers at the same time. Your desk PC and your laptop are both covered. Signing in on a third computer signs out the oldest one.
Is ReciteMail a helpdesk?
No. A helpdesk connects to your store and routes tickets for a support team. ReciteMail is a private drafting tool for the operator or small team writing both sides themselves. Nothing connects to your store and nothing sends on its own. If you are weighing the two, read the private alternative to a helpdesk.
Does it work for a small team?
Yes. The Teams plan covers three or more people with shared templates and one house voice on one invoice. Whoever answers, every reply reads like your business.
Clear both sides of your inbox faster
Answer customers warmly and chase suppliers firmly, all in your own voice. Free for 7 days, no credit card and no connection to your store.
Start your free trial€29.99 a month or €299 a year after the free week. Windows 10 and 11. Reads and replies in 60+ languages.